Frequently Asked Questions

Common signs include missing or cracked shingles, significant granule loss, water stains on your ceiling, sagging roof areas, or if your roof is over 20 years old. Other indicators include excessive energy bills due to poor insulation, moss or algae growth, and daylight visible through roof boards. We offer a free inspection to assess your roof's condition accurately and provide you with a detailed report.

We work with a wide range of materials including asphalt shingles (architectural and 3-tab), metal roofing (steel, aluminum, copper), tile (clay and concrete), slate, TPO and EPDM for flat roofs, and modified bitumen systems. We can help you choose the best option for your property's style, budget, durability needs, and local climate conditions.

Absolutely. Urban Roof Solutions is fully licensed and insured for your protection and peace of mind. We carry comprehensive general liability insurance and workers' compensation coverage. We adhere to all local building codes and safety standards on every project. Our license and insurance information is available upon request, and we're happy to provide certificates of insurance to our clients.

Yes, we provide free, no-obligation estimates for all roofing projects. Our experienced professionals will inspect your roof, assess your needs, and provide a detailed written estimate with transparent pricing. We believe in upfront, honest pricing with no hidden fees or surprise charges.

Most residential roof replacements can be completed in 1-3 days, depending on the size and complexity of the roof, weather conditions, and the type of materials being installed. Commercial projects may take longer. We strive to minimize disruption to your daily life and will provide you with a realistic timeline during your estimate. We also coordinate with weather forecasts to ensure optimal installation conditions.

Our process begins with a comprehensive assessment and free estimate. Once you approve the project, we obtain necessary permits and schedule the work. On installation day, we protect your property, remove old materials, inspect and repair the roof deck if needed, install new underlayment and materials, and conduct a thorough cleanup. We finish with a final inspection and walkthrough with you to ensure complete satisfaction.

Yes, we handle all necessary permits and coordinate with local building departments for required inspections. We're familiar with local building codes and requirements, ensuring your project complies with all regulations. The cost of permits is typically included in your project estimate, and we take care of all the paperwork and scheduling.

We monitor weather forecasts carefully and use tarps and other protective measures to keep your home dry during the roofing process. If severe weather occurs, we'll temporarily halt work and secure your roof to prevent water damage. We coordinate our work schedule around weather patterns whenever possible to minimize delays and ensure quality installation.

Roofing costs vary based on factors including roof size, material choice, complexity, and local market conditions. Asphalt shingle roofs typically range from $8,000-$15,000 for average homes, while premium materials like metal or tile can range from $15,000-$30,000 or more. We provide detailed, itemized estimates so you understand exactly what you're paying for.

Yes, we partner with trusted financing companies to offer flexible payment options for qualified customers. We provide various plans including low monthly payments and deferred interest options. Our team can help you explore financing solutions that fit your budget and make your roofing project more affordable.

Absolutely. We have extensive experience working with insurance companies for storm damage claims. We can help document damage, provide detailed estimates for adjusters, and work directly with your insurance company to streamline the claims process. We accept insurance payments and can often work within your coverage limits.

Yes, we provide robust warranties that cover both materials and workmanship. Material warranties vary by manufacturer (typically 20-50 years), while our workmanship warranty covers installation quality for a minimum of 10 years. We stand behind our work and will address any warranty issues promptly. All warranty details are clearly explained in your contract.

We recommend professional roof inspections at least twice a year (spring and fall) and after any severe weather events. Regular inspections help identify minor issues before they become major problems, potentially saving you thousands in repair costs. We offer comprehensive inspection services and can provide maintenance programs for ongoing protection.

Regular maintenance includes cleaning gutters, removing debris, checking and replacing damaged shingles, inspecting flashing and seals, ensuring proper ventilation, and addressing moss or algae growth. Professional maintenance helps extend your roof's lifespan and maintain warranty coverage. We offer scheduled maintenance services to keep your roof in optimal condition.

Yes, we offer 24/7 emergency roofing services for urgent situations like storm damage, severe leaks, or structural issues. Our emergency response team can provide temporary protection to prevent further damage and schedule permanent repairs as quickly as possible. Emergency services may include tarping, temporary patches, and water damage prevention measures.

If you discover a leak, place buckets to catch water, move valuables away from the affected area, and contact us immediately. If possible, try to locate the source of the leak from inside your attic (but don't go on the roof yourself). Document the damage with photos for insurance purposes. We'll respond quickly to assess the situation and provide temporary or permanent solutions.

We strive to respond to emergency calls within 2-4 hours, depending on weather conditions and the severity of the situation. Our emergency team is equipped to provide immediate temporary protection and assess the extent of damage. We prioritize safety and preventing further property damage while developing a plan for permanent repairs.