Privacy Policy
Your privacy is important to us. This policy explains how Urban Roof Solutions collects, uses, protects, and manages your personal information.
1. Information We Collect
Urban Roof Solutions collects information in several ways to provide you with the best possible service:
Personal Information You Provide
- Contact Information: Name, email address, phone number, mailing address
- Property Information: Property address, property type, roofing specifications
- Service Requests: Details about requested services, project timelines, preferences
- Communication: Messages, photos, and documents you share with us
- Payment Information: Billing address and payment details (processed securely through third-party providers)
Information We Collect Automatically
- Website Usage: Pages visited, time spent, click patterns, referral sources
- Device Information: IP address, browser type, device type, operating system
- Location Data: General geographic location for service area verification
- Cookies: Small data files that help improve your browsing experience
2. How We Use Your Information
We use your information for the following purposes:
Service Delivery
- Providing estimates and consultations
- Scheduling and performing roofing services
- Managing project timelines and communications
- Processing payments and maintaining service records
- Providing customer support and addressing inquiries
Business Operations
- Improving our services and customer experience
- Conducting quality assurance and training
- Analyzing website usage and service trends
- Ensuring safety and security of our operations
- Complying with legal and regulatory requirements
Marketing and Communications
- Sending service updates and maintenance reminders
- Sharing information about new services and promotions
- Requesting feedback and reviews
- Providing educational content about roofing and maintenance
3. Information Sharing and Disclosure
Urban Roof Solutions does not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
Service Providers
- Payment Processors: Secure handling of financial transactions
- Insurance Companies: For claims processing and coverage verification
- Material Suppliers: For delivery coordination and warranty processing
- Subcontractors: Specialized services when needed (with your consent)
Legal Requirements
- Compliance with court orders, subpoenas, or legal processes
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
- Emergency situations requiring immediate action
Business Transfers
In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction, with continued protection under this privacy policy.
4. Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- Encryption: SSL/TLS encryption for all data transmission
- Secure Storage: Encrypted databases and secure cloud storage
- Access Controls: Role-based access with multi-factor authentication
- Regular Updates: Ongoing security patches and system updates
- Monitoring: 24/7 security monitoring and intrusion detection
Administrative Safeguards
- Employee training on privacy and security practices
- Background checks for all personnel handling personal data
- Regular security audits and vulnerability assessments
- Incident response procedures for potential breaches
- Data retention policies and secure disposal procedures
5. Your Privacy Rights
You have several rights regarding your personal information:
Access and Portability
- Right to Access: Request copies of your personal information
- Right to Portability: Receive your data in a commonly used format
- Right to Know: Understand how your information is being used
Correction and Deletion
- Right to Correct: Update inaccurate or incomplete information
- Right to Delete: Request deletion of your personal information
- Right to Restrict: Limit how we use your information
Communication Preferences
- Opt-Out: Unsubscribe from marketing communications
- Preferences: Choose which types of communications you receive
- Frequency: Control how often we contact you
To exercise any of these rights, please contact us using the information provided in Section 9. We will respond to your request within 30 days.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience:
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality. Most browsers allow you to:
- View and delete cookies
- Block cookies from specific sites
- Block third-party cookies
- Clear all cookies when closing the browser
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
Service Records
- Active Customers: Throughout the service relationship
- Warranty Period: For the duration of applicable warranties
- Legal Requirements: As required by applicable laws and regulations
- Business Records: Up to 7 years for tax and business purposes
Marketing Information
- Until you opt out or request deletion
- Inactive accounts: automatically purged after 3 years
- Anonymized data may be retained for research and improvement
8. Third-Party Links and Services
Our website may contain links to third-party websites and services:
- External Links: We are not responsible for the privacy practices of external websites
- Social Media: Social sharing features may collect information according to their own policies
- Payment Processors: Payment information is handled by certified third-party processors
- Review Platforms: Customer reviews may be posted on third-party platforms
We encourage you to review the privacy policies of any third-party sites or services you visit.
9. Contact Information
If you have questions about this privacy policy or our data practices, please contact us:
Urban Roof Solutions Privacy Team
- Email: [email protected]
- Phone: (833) 828-6643
- Address: 100 S. Ashley Drive Tampa Florida 33602
- Response Time: We will respond to privacy inquiries within 5 business days
For urgent privacy matters or to report a potential data breach, please call our main number and ask to speak with our Privacy Officer.
10. Changes to This Policy
Urban Roof Solutions may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes through:
- Email notification to registered users
- Prominent notice on our website
- Updated effective date on this page
We encourage you to review this policy periodically to stay informed about how we protect your privacy. Your continued use of our services after any changes indicates your acceptance of the updated policy.