Terms & Conditions

1. Agreement to Terms

By accessing and using the Urban Roof Solutions website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Urban Roof Solutions provides professional roofing services including but not limited to:

• Roof Installation: Complete new roof systems for residential and commercial properties
• Roof Repair: Repairs for leaks, storm damage, and general wear
• Roof Maintenance: Preventive maintenance and inspection services
• Emergency Services: 24/7 emergency roofing repairs
• Consultation Services: Professional assessments and recommendations

3. Estimates and Pricing

All estimates provided by Urban Roof Solutions are subject to the following conditions:

• Estimates are valid for 30 days from the date of issue
• Final pricing may vary based on actual conditions discovered during work
• Additional work not included in the original scope requires separate approval
• Payment terms will be specified in individual service contracts
• Material costs are subject to market fluctuations and supplier availability

4. Warranties and Guarantees

Urban Roof Solutions provides comprehensive warranties as follows:

• Workmanship Warranty: 10-year guarantee on all installation work
• Material Warranties: Manufacturer warranties apply as specified by individual products
• Emergency Repairs: 1-year warranty on emergency repair work
• Routine Maintenance: 90-day warranty on maintenance services

Warranties are void if damage is caused by acts of nature beyond normal wear, improper maintenance, or modifications by unauthorized parties.

5. Customer Responsibilities

Customers agree to the following responsibilities:

• Provide accurate information about property conditions and requirements
• Ensure safe access to work areas
• Remove or protect valuable items in work areas
• Obtain necessary permits where customer responsibility is specified
• Make timely payments according to agreed terms
• Notify us immediately of any concerns or issues during work

6. Limitation of Liability

Urban Roof Solutions' liability shall be limited to the following:

• Total liability shall not exceed the contract value for the specific project
• We are not liable for pre-existing conditions not disclosed during initial inspection
• Force majeure events (weather delays, material shortages) do not constitute breach of contract
• Indirect, consequential, or punitive damages are excluded from liability

7. Cancellation and Changes

Cancellation and change policies include:

• Customer Cancellation: Must provide 48-hour notice before scheduled work
• Project Changes: All changes must be approved in writing before implementation
• Material Orders: Custom-ordered materials may be non-refundable
• Weather Delays: Not considered cancellations; work will be rescheduled

8. Safety and Compliance

Urban Roof Solutions is committed to safety and regulatory compliance:

• All work performed according to local building codes and industry standards
• OSHA safety protocols followed on all job sites
• Licensed and insured in all service areas
• Proper disposal of materials according to environmental regulations
• Regular safety training for all team members

9. Privacy and Data Protection

We respect your privacy and protect your personal information:

• Customer information used only for service delivery and communication
• No sharing of personal data with third parties without consent
• Secure storage and handling of all customer records
• Right to request data deletion upon completion of services

For detailed information about our privacy practices, please review our Privacy Policy.

10. Dispute Resolution

In the event of disputes, the following process applies:

• Direct Resolution: First attempt through direct communication with management
• Mediation: Binding mediation through agreed neutral third party
• Arbitration: Final resolution through industry arbitration if mediation fails
• Jurisdiction: All disputes governed by laws of the state where services are performed

11. Contact Information

For questions about these terms or our services, contact us:

• Phone: (833) 828-6643
• Email: [email protected]
• Address: 100 S. Ashley Drive Tampa Florida 33602
• Emergency: 24/7 emergency line available

12. Terms Updates

Urban Roof Solutions reserves the right to update these terms as necessary. Changes will be communicated through:

• Website posting with updated effective date
• Email notification to active customers
• Notice provided with future service contracts

Continued use of our services after changes constitutes acceptance of updated terms.